Last updated: October 9, 2026
Assignment-Hero.com (“Company,” “we,” “us,” or “our”) operates the website and provides academic assistance online and in person. This Privacy & Cookie Policy explains how we collect, use, store, and protect personal information when you visit our website, communicate with our team, use our services, or visit our office.
By using our services, you acknowledge the data practices described in this Policy.
1. Information We Collect
We may collect personal information, including your name, phone number, email address, billing details, academic requirements, and documents you voluntarily provide. We may also collect technical information, such as IP addresses, browser types, device details, and website activity.
2. How We Collect Information
We collect information when you complete website forms, request a quote, make a payment, contact our support team, communicate by phone or text message, or visit our office. Certain technical information is collected automatically through cookies and similar technologies.
3. How We Use Your Information
We use personal information to respond to inquiries, arrange consultations, match clients with suitable academic specialists, deliver services, process payments, provide customer support, improve website functionality, and meet legal obligations. We may also send promotional communications where permitted by law.
4. Information Sharing
We may share relevant information with assigned experts, payment processors, hosting providers, communication platforms, and other service providers when necessary to operate our business. We do not sell personal information for money. We may disclose information when legally required or to protect our rights and prevent fraud.
5. Confidentiality and Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, disclosure, alteration, or loss. Access is limited to authorized personnel and service providers who need the information to perform their duties. No electronic storage or transmission method can guarantee absolute security.
6. Payment Information
Payments are processed through authorized third-party payment providers. We do not intentionally store complete payment card details on our website servers. Payment providers process transaction information according to their own privacy and security policies.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to maintain functionality, remember preferences, analyze traffic, and improve user experience. Cookies are small files stored on your device that help websites recognize browsers and retain certain information.
8. Types of Cookies We Use
We may use the following categories of cookies:
- Essential Cookies: Support basic website functions, security, and navigation.
- Analytics Cookies: Help us understand website traffic and visitor interactions.
- Functional Cookies: Remember user preferences and improve convenience.
- Advertising Cookies: May support relevant promotional content and measure advertising performance.
The specific cookies used depend on the technologies enabled on our website.
9. Managing Your Cookie Preferences
You can manage or delete cookies through your browser settings and, where available, our website’s cookie controls. Disabling certain cookies may affect website functionality. Where required by applicable law, we will provide choices regarding nonessential cookies and honor applicable opt-out preferences.
10. Data Retention
We retain personal information only as long as reasonably necessary to provide services, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations. Retention periods vary depending on the type of information and its purpose. When information is no longer needed, we take reasonable steps to delete or anonymize it.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have rights to opt out of particular data uses. We will review and respond to verified privacy requests in accordance with applicable legal requirements.
12. Communications and Marketing
We may contact you by email, phone, or text message regarding your inquiries, appointments, service updates, and transactions. Marketing communications will be sent in accordance with applicable consent requirements. You may unsubscribe from promotional emails or reply STOP to eligible marketing text messages. Transactional communications may continue when necessary to provide requested services.
13. Third-Party Services and International Processing
Our website may contain links to third-party websites or use external tools for analytics, payments, messaging, and customer support. These providers maintain their own privacy practices. As our operations and service providers may be located in different countries, personal information may be processed outside the United States, subject to appropriate safeguards and applicable laws.
14. Children’s Privacy
Our services are primarily intended for individuals aged 18 or older. We do not knowingly collect personal information from children under 13 without legally required parental consent. If we discover that such information has been collected improperly, we will take appropriate steps to delete it. Parents or guardians may contact us regarding privacy concerns involving minors.
15. Policy Updates and Contact Information
We may revise this Privacy & Cookie Policy to reflect changes in our services, technologies, or legal obligations. Updated versions will be published on this page with a revised date.
For questions about this Policy, personal information requests, or cookie preferences, please contact us through:
Email: [email protected]